Vendure overview

Vendure is the engine behind the business side of your storefront. Products, prices, stock, orders, customers, and promotions all live here. Anything a customer buys, or anything that happens after a customer places an order, is managed in Vendure.

What's inside Vendure

When you log in to the Vendure admin, you'll see a sidebar with several sections. The ones you'll use most often are:

• Catalog — your products, categories (called collections in Vendure), facets, and assets like product images.
• Sales — all customer orders, including their status, payment, and fulfilment.
• Customers — individual customer accounts and, for B2B setups, company accounts with multiple users each.
• Marketing — promotions, discount codes, and shipping options.
• Settings — payment methods, shipping methods, countries, zones, and tax configuration. Most customers don't need to change these; ask your account manager if you think you do.

The exact sections visible to you depend on your role. If something is missing, speak to your internal administrator — they control who can see what.

What you can do

The most common tasks are:

• Log in — find the admin URL and sign in.
• Find an order — look up an order by number, customer email, or date.
• Update stock levels — manually adjust how much of a product is available.
• Manage company accounts — understand B2B company records, multiple users on one account, and how to keep them tidy.
• Identify quote orders — how to tell the difference between a quote and a standard order, and what to do when a customer wants to convert one.

What Vendure is not for

If you want to edit the text, images, or layout of a page on your website, you need Payload CMS. Things like your homepage banner, blog posts, and navigation menus are not in Vendure.

Product names, descriptions, and images are in Vendure — but the way they're presented on your website (category pages, filters, layout) is controlled by the platform and mostly isn't something you'd edit directly.

Not managed in the Vendure admin

Some features exist on the customer-facing website but don't have an admin screen. If a customer asks you about any of these, you'll need to handle them outside Vendure or escalate:

• Credit requests — customers can request a credit from their account, but there is no credit request list or approval screen in the admin. These go to the email address configured for your tenant.
• Return requests — same pattern: customers raise returns from the storefront, which email your configured address. Vendure doesn't show a list of pending returns.
• Saved baskets — customers can save baskets in their account. Ops can read these via API but there's no admin screen that lists them.

If your team needs an admin screen for any of these, raise it with your Flowtech account manager.

A note on stock and orders

Your stock levels and order data are usually kept in sync with your back-office system automatically (for example, Boomi or another integration). Manual changes in Vendure can be overwritten by the next sync. If a stock level keeps reverting, that's why — check with your operations team before editing. See Updating stock levels for the full story.