Logging in to Vendure

Vendure has its own admin area, separate from Payload and separate from the customer-facing storefront. You need a Vendure account — your Payload account won't work here.

Finding your admin URL

The Vendure admin URL pattern is:

https://vendure.your-storefront-domain.com/admin

So if your shop is at https://shop.example.com, Vendure would typically be at https://vendure.shop.example.com/admin. Your Flowtech account manager will have given you the exact URL.

Signing in

1. Open the admin URL.
2. Enter the username or email address your account was created with.
3. Enter your password.
4. Click Log in.

You'll land on the dashboard, which shows a summary of recent orders and activity.

Forgotten password

1. On the login page, click Forgot password?
2. Enter your email address.
3. You'll receive an email with a reset link within a minute or two. Check your spam folder if it doesn't arrive.
4. Click the link and set a new password.

If you never receive the email, your email may not be on your account. Ask your internal administrator to check.

Permissions

Vendure uses roles to control what each user can do. You might be able to view orders but not edit them, or manage products but not customers. If a menu item or button is missing or greyed out, it's almost certainly a permissions issue — you don't have a bug, you just don't have access to that area.

Ask your internal administrator to adjust your role if you need more access. They can do this in Settings → Administrators.

Something's wrong

• "Invalid credentials" — email or password is wrong. Check for typos, then use the forgotten-password flow.
• "Access denied" on a page — you're logged in, but your role doesn't include that area. Ask your administrator to update your role.
• Logged out immediately after logging in — usually a browser issue. Clear cookies for the admin domain, or try an incognito window.
• Can't reach the URL at all — try a different network. If still broken, contact your Flowtech account manager.